Question 1

How long does it take to receive a custom order?

Accepted Answer

Custom order completion times vary depending on the complexity of the piece and our current workload. Generally, small items like custom mugs or journals take 2-3 weeks, while larger furniture pieces may take 4-6 weeks. We'll provide you with a specific estimated completion time when you place your order.

Question 2

Do you ship internationally?

Accepted Answer

Yes, we do offer international shipping. Costs and delivery times vary depending on the destination and the size of the item. Please contact us for a shipping quote to your specific location.

Question 3

Can I choose the type of wood used for my product?

Accepted Answer

Absolutely! We offer a variety of locally sourced Jamaican hardwoods including Blue Mahoe, Spanish Elm, and Cedar. For most products, you can specify your preferred wood type. If you're unsure which wood would be best for your item, we're happy to provide recommendations.

Question 4

How do I care for my wooden products?

Accepted Answer

Each product comes with specific care instructions. In general, we recommend wiping clean with a damp cloth and drying immediately. Avoid exposure to direct sunlight or extreme temperature changes. For cutting boards and other food-contact items, occasional treatment with food-grade mineral oil will help maintain the wood's beauty and protective qualities.

Question 5

What is your return policy?

Accepted Answer

Due to the custom nature of our products, we don't offer returns or exchanges. However, if you receive an item with a manufacturing defect, please contact us within 48 hours of receipt with clear photos, and we'll work with you to resolve the issue.

Question 6

Do you offer bulk discounts for corporate gifts?

Accepted Answer

Yes, we offer discounts for bulk orders, making our products perfect for corporate gifts or events. The discount depends on the quantity and types of items ordered. Please contact us for a custom quote.

Question 7

How can I learn more about the apprenticeship program?

Accepted Answer

Our apprenticeship program is designed to support aspiring woodworkers, with a focus on providing opportunities for women. If you're interested in learning more, please email us at literalabstract876@gmail.com with a brief introduction and your woodworking experience (if any). We'll get back to you with more details about the program and current availability.

Question 8

How do I add a new question & answer?

Accepted Answer

To add a new FAQ follow these steps: 
1. Manage FAQs from your site dashboard or in the Editor 
2. Add a new question & answer 
3. Assign your FAQ to a category 
4. Save and publish.

You can always come back and edit your FAQs.

Question 9

Can I insert an image, video, or GIF in my FAQ?

Accepted Answer

Yes. To add media follow these steps: 
1. Manage FAQs from your site dashboard or in the Editor 
2. Create a new FAQ or edit an existing one 
3. From the answer text box click on the video, image or GIF icon 
4. Add media from your library and save.

Question 10

How do I edit or remove the 'Frequently Asked Questions' title?

Accepted Answer

You can edit the title from the FAQ 'Settings' tab in the Editor.  
To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.

FAQ

Frequently asked questions